FAQ
"I entered the wrong shipping address"
If your order has yet to be assigned a tracking number, reach out to us at team@jaee.shop from the email you used at time of purchase. Include your order number, name, and the updated address. We will contact you once it has been updated.
"I ordered the wrong size/color"
If the item is still available, place a new order for the correct size/color, then reach out to us at team@jaee.shop from the email you used at time of purchase. Include both order numbers, and request a cancellation on the incorrect one. In the case where the item is no longer available, we will be unable to modify your order.
"I didn’t receive an email confirmation"
If you do not receive an email confirmation, you may have entered your email incorrectly at checkout. This does not mean we didn't receive your order, it simply means you entered it incorrectly. Before assuming so, please check your spam/junk mail. For added measures going forward, screenshot the order confirmation page after paying on your next order.
"Why is my tracking in pre-shipment?"
Your tracking number is in the pre-shipment stage because it is either still being packed by our team, or because it has yet to be scanned by the shipping courier. Allow up to 5 business days from receiving your tracking for it to enter transit.
"My package is missing"
Once your order is dropped off, the package is 100% in the shipping couriers possession. Any issues regarding your package being delayed or missing, reach out to the shipping courier. We are unable to get in contact with them on your behalf. If you feel the situation is in our control, reach out to us at team@jaee.shop.
"I want to do an exchange/return"
Orders are Non-Exchangeable/Non-Returnable, unless flawed. It is important you choose carefully before ordering. In the rare occasion that you receive a flawed item, reach out to us at team@jaee.shop with an explanation, your order number, and images displaying the flaw.
"I have received the wrong item"
In the rare occasion that we send you the incorrect item, reach out to us at team@jaee.shop. Please provide your order number, a brief explanation, & images displaying the mistake.
Other
If you have a question that is not answered within this FAQ page, please do not hesitate to reach out to the official JAEE customer-care email : team@jaee.shop
