I entered the wrong shipping address.
We will be able to fix this for you as long as your order has not been assigned a tracking number. Reach out to us at email@example.com , from the email you used at time of purchase. Please include your order number, your name, and your updated address. We will contact you once it has been updated.
I didn’t receive an order confirmation via email.
If you did not receive an email confirming your order, you may have entered your email incorrectly at checkout. This does not mean you won’t receive your order, it simply means you entered it incorrectly. Before assuming so, please check your spam/junk mail.
Why is my tracking in the pre-shipment stage?
Your tracking number is in the pre-shipment stage because it is either still en route to our shipping courier, or has yet to be scanned by our shipping courier. Allow up to 5 business days from when you received your tracking number, for it to update. You may also use the "Track Order" part of our website to see the latest status of your order.
How do I track my order?
You can track your order by accessing the "Track Order" part of our website. By simply entering your order number & the email that you used at checkout, you will be able to see the latest status of your order. (Available for orders made in the last 60 days). Also, once your order has begun the process of being packed up and sent off for shipping, you will receive tracking information via email. (Make sure to check your spam/ junk mail).
I think the shipping courier lost my order/ My order was stolen.
Once your order is passed to the shipping courier, your package is 100% in their possession. We do acknowledge that delays may occur and cause frustration, however it is not in our control. Any issues that regard your order being delayed, lost, or stolen, must be investigated by the shipping company. We are unable to get in contact with them on your behalf to resolve any issues.
The “track order” page does not recognize my order.
The most common issue with the “track order” feature, is in regards of it being case-sensitive. Please enter your email using 100% lower case letters, and do not use “#” when entering your order number.
I would like to exchange / return my item(s).
All orders are Non-Refundable / Non-Exchangable unless the item is flawed. We are unable to switch your size or item, so it is important you choose carefully before ordering. In the rare occasion that you receive a flawed item, reach out to us at firstname.lastname@example.org , and provide an explanation, order number, as well as images displaying the flaw.
I have received the wrong item.
In the rare occasion that we send you the incorrect item, reach out to us at email@example.com . Please provide a brief explanation, your order number, as well as images displaying the mistake.
If you have a question that is not answered within this FAQ page, please do not hesitate to reach out to the official JAEE customer-care email : firstname.lastname@example.org